HR SERVICES AGENT (m/w)

TE Connectivity is a $12 billion global technology leader. Our connectivity and sensor solutions are essential in today’s increasingly connected world. We collaborate with engineers to transform their concepts into creations – redefining what’s possible using intelligent, efficient and high-performing TE products and solutions proven in harsh environments.
Our 72,000 people, including 7,000 design engineers, partner with customers in close to 150 countries across a wide range of industries.

We believe EVERY CONNECTION COUNTS - www.TE.com.

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HR SERVICES DEPARTMENT ?

The HR Shared Services team provides transactional and telephone support to our employees and managers in the EMEA region across all aspects of the employee lifecycle from hiring through separation

Responsibilities:

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone.
The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

As part of the HR Services Support team a typical day may include:

= Primary point of contact for employee and manager HR related enquiries through our Telephony and Ticketing System, ensuring timely, quality resolution of all issues raised
= Creating appropriate documentation to support employee and manager transactions through our global HR system, for example processing new hire transactions, promotions, leaves, separations etc.
= Researching required information using our Knowledge database to handle and resolve customer enquiries.
= Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR
= Services (HR Business Partner, specialists) as appropriate.
= Identifying and escalating priority issues and routing to the appropriate team for quick resolution.
= Adhering to Service Level Agreements for the timely resolution of all assigned tasks
= Identifying process improvement opportunities to enhance service delivery.
= Working with Content Management Team to develop and update desktop procedures, scripts, FAQs and job aids to ensure a consistent experience for all.
= Ensuring compliance with all relevant quality and legislative policies, procedures and controls in the region.

Requierements:

= Educated to high-school degree level with emphasis in HR or Business or other related discipline
= 1-3 years customer contact experience if not educated to degree level
= Excellent communication skills and attention to detail
= Ability to meet deadlines and prioritize work assignments.
= Strong customer service orientation.
= Proficient computer skills - good knowledge of the MS Office package
= Advanced/Fluent in English as well as Czech
= Strong team player with a passion for working in a fast-paced international HR team
= Desire to build a career in HR with an appetite for lifelong learning

What benefits do we offer?

= 13th salary and other bonuses
= Recommendation bonus
= GIP – up to 5% bonus from your yearly salary at the end of the year to your paycheck
= Transport bonus
= Pension fund participation
= Reduced price for a meal at company's cantine
= Flexible working hours
= 5-weeks holiday and other day-offs
= Discounts on: wellness, banking services, phone services, car purchase
= Learning and development, healthcare

Kontakt

TE connectivity
Iveta Dvořáková
Telefon: +420 725 925 391
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